NewOne agent for support, inbox, calendar and orders

An AI agent that knows when to stop guessing.

Train it on your site, docs and past tickets. It answers what's routine, shows the source behind every reply, and hands the rest to a human with the whole story attached.

Free for 14 days · no card · live in 5 minutes

app.cogninest.ai/agent
E-COMMERCE
Where is my order #4821? It still says processing.
It left the Hamilton warehouse this morning — arriving Friday Aug 2. Here's the live tracking.
action · look_up_order
shipping-policy.pdf
Order #4821
IN-CHAT WIDGET
StatusIn transit
CarrierUPS Ground
ArrivesFri, Aug 2
Order tracking: answered from your shipping policy and live order data.
TRUSTED BY SUPPORT TEAMS AT
MOTION
MERCURY
GHOST
DEEL
LOOM
VERCEL
LINEAR
CAL
STRIPE
NOTION
MOTION
MERCURY
GHOST
DEEL
LOOM
VERCEL
LINEAR
CAL
STRIPE
NOTION

Two halves of one workspace

Most tools give you a bot or an inbox. Gaps in the bot become tickets nobody traces back. Here the loop is closed by design.

KNOWLEDGE
Sources it will actually cite

Crawl your site, drop in PDFs, paste text or import a ticket export. Every answer shows which source it leaned on.

CONFIDENCE
A floor, not a guess

Set the confidence level below which the agent stops answering. Under it, it asks a clarifying question or brings in a person.

SAFETY
Harmful requests refused

Abuse, fraud, self-harm, and jailbreak attempts are detected per turn, refused, and flagged to a human with the transcript.

ACTIONS
Reads your systems

Look up an order, check stock, start a return, read the calendar. Scoped API tools with an audit trail on every call.

WIDGETS
Answers that do something

Describe a widget in words — an order tracker, a return form, a size finder — and it renders inside the chat instead of a wall of text.

GAPS
Turns misses into docs

Unanswered clusters surface as a ranked list. Write the answer once; it becomes an article and a source in one step.

Live in an afternoon

Four steps. No mapping, no schema, no implementation call.

1
Point it at your docs

Crawl finishes in minutes. No mapping, no schema.

2
Test in the playground

Ask it the ten questions you dread. See the sources behind each answer.

3
Set the handoff line

Decide what it must never do alone.

4
Ship the snippet

One script tag, or connect a channel you already use.

The handoff is the product

When the agent escalates, your teammate opens a thread that already has the summary, sentiment, retrieved sources and the customer's order history.

Summary, sentiment and deadline detected before you open the thread
Full order and conversation history in the same pane
Every AI answer traceable to a source and a confidence score
Take over mid-conversation without the customer noticing a seam
Maya OseiESCALATED
2 min ago
AI summary · Refund request above your $200 guardrail. Order delivered damaged, photos attached, customer polite but firm. Recommend refund + replacement.
sentiment · calmorder · #7712sla · 3h left
Draft ready · “Hi Maya — I'm so sorry the pack arrived damaged. I've approved a full refund and put a replacement in today's dispatch…”

Pricing

Priced on resolutions, not seats. Humans are free.

Starter
$39/mo

For a founder answering their own support.

Start free
500 AI resolutions
2 sources
Widget + email
Unlimited seats
GrowthPOPULAR
$149/mo

For a small team with a real queue.

Start free
5,000 AI resolutions
Unlimited sources
All channels + actions
Analytics & knowledge gaps
Scale
Custom

Volume pricing, residency and SSO.

Talk to us
Committed resolution rate
EU or US data residency
SAML SSO & audit log
Named support engineer

Point it at your docs. See what it resolves.

You'll know within an hour whether it works for your queue.

Start free